Factors affecting service quality

1. Modern and well-maintained fleet

Using trucks and trailers equipped with up-to-date technologies (such as temperature control systems for sensitive cargo).

Periodic inspections and preventive maintenance to reduce sudden breakdowns on the way.

2. Expertise in risk management

Comprehensive cargo insurance to cover losses from unforeseen events.

Training drivers in dealing with critical situations (such as accidents, theft, or adverse weather).

3. Smart technologies

Real-time tracking systems (GPS) to clarify the location of the cargo.

Digital platforms for registering transport requests, paying online, and receiving performance reports.

4. Professional logistics team

Planning routes using optimization software (such as TMS) to reduce costs and time.

Coordination with customs and facilitating the clearance process (in cross-border transport).

5. Customer Support

Responding 24/7 to urgent issues (such as delays or rerouting).

Providing regular reports to customers on cargo status and costs.